Every customer inquiry, handled.
Customers shouldn't have to wait for your team to answer routine questions or complete common requests. Dapto Frontdesk handles them across website, email, phone, and WhatsApp. It resolves support requests, guides buyers, takes approved actions, and brings in your team when needed.
NewLifelike agents that talkWebsite Chat · Voice · Email · Phone · WhatsApp
Dapto Frontdesk AI
Online
New · Voice and video
Your customers talk to someone who looks, sounds and acts like a real person.
Visitors tap Talk and get a face-to-face conversation. A lifelike agent listens, answers out loud with your business knowledge, and keeps the conversation moving while it gets things done. On the phone, the same voice picks up.
Amara
Dapto · Front desk
Live captions
Amara
Choose who answers for you
Looks like a real person
A lifelike face that listens, smiles and reacts as the conversation moves.
Sounds like one too
Natural voices and short spoken sentences. No menus, no robotic tone.
Never leaves dead air
While it looks something up, it says so, like a good receptionist would.
Lets people interrupt
The moment someone cuts in, it stops and listens.
Knows your business
The same knowledge as your chat. Nothing to set up twice.
Every call written down
Transcripts land in Conversations, right next to your chats.
Face to face on your website
A Talk button in your chat. Visitors see and hear your agent instead of typing.
The same voice on your phone line
Forward your number and it picks up, day or night.
How it works
One customer, from first question to resolved ticket.
Your customers get a real answer and the request done, at any hour, on any channel. Your team only steps in when it matters. Follow one customer, Jordan, to see how.
Before you go live
Monday, 10:02 · You add what your business knows
It says what your business would say. Nothing else.
Add your website, files, policies and approved answers. Dapto Frontdesk turns them into your Brand Core, the second brain every conversation is answered from, so customers get the answer your best person would give, not a guess. You test it in the Playground and nothing reaches customers until you publish.
You add acme.com, the refund policy and your support hours, then ask the Playground about refunds before anything goes live.
- Answers only from what you approve
- Test every answer before customers see it
- Live when you publish, not before
Knowledge
- acme.com/pricing
- Refund_Policy.pdf
- Support hours
- Do you offer refunds?
Answers come only from what you add here.
Playground
Draft, not liveWhat's your refund policy?
Monday, 10:40 · You write how a job gets done
Describe how you work. It does the work.
Most customer requests aren't questions, they're jobs: book a call, check an order, change a booking, update a record. Write the steps in plain words, the way you would brief a new hire, and Frontdesk follows them in every conversation using the tools you already have. When your process changes, change a sentence. No developers, no flowcharts.
You write: “If someone asks to book a call, check my calendar and book it.” A week later you add “also confirm their time zone first”, and every booking after that does.
- Written in plain words, like briefing a new hire
- Works inside Google Calendar, HubSpot, Slack and 1,000+ more
- Change a sentence and it works the new way
Playbook: book a sales call
Written in plain wordsYou wrote
“”
It checks first
Then it does the work
- 1Find a free slot in your calendar
- 2Book the call
- 3Send the confirmation email
Your customers
Tuesday, 09:14 · Jordan has a question before buying
Build it once. The same answer on every channel.
Chat, email, phone and WhatsApp are not four bots to set up and keep in sync. Every channel answers from the same Brand Core, with the same Playbooks and rules, so customers get one consistent answer wherever they ask. Update a policy once and every channel knows it. Website chat and email come with every plan, phone and WhatsApp from the Business plan.
Jordan from Northbridge is on your pricing page and asks whether the annual plan includes single sign-on. The answer comes in seconds, with the page it came from.
- One Brand Core behind every channel
- Change it once, every channel follows
- Answers in seconds, at any hour
acme.com/pricing
Tuesday 09:14Hi, I'm the Acme assistant. How can I help?
Does the annual plan include single sign-on? We use Okta.
Tuesday, 09:14 · Frontdesk reads what Jordan needs
Every request reaches the right place, already sorted.
Nobody on your team has to read, tag and forward messages. Each one is understood for topic, intent, sentiment, language and urgency the moment it arrives, so support issues reach the right queue, urgent ones jump the line and buying questions reach sales.
Jordan's question is marked as pricing with buying intent. A Spanish question from another visitor goes straight to Mateo, the teammate who speaks Spanish.
- No manual tagging or forwarding
- Routed by language, skill and team
- Buying intent flagged for sales
Website chat · Jordan Lee, Northbridge
Does the annual plan include single sign-on? We use Okta.
Website chat · another visitor
¿Cuánto cuesta el plan empresarial para 200 usuarios?
Tuesday, 09:16 · Jordan asks for a demo
Buyers book while they're still interested.
A buying question at 9pm doesn't wait for a form and a reply two days later. Frontdesk collects what is missing, books the meeting into your calendar on the spot and scores the lead, so your team walks into the call knowing why this buyer is Hot.
Jordan wants a demo for 40 seats. Frontdesk offers two times, books Thursday at 10:00 and scores the lead 92, Hot, with the reasons.
- Meetings booked during the conversation
- Every lead scored out of 100, with reasons
- Leads and conversations saved to your CRM
Jordan's chat
Could we see a demo for 40 seats this week?
10:00 works.
Demo booked · Thursday 10:00
Invite sent from Google Calendar
Leads
Auto-scoredJordan Lee
jordan@northbridge.io
Why this score
Your team
Thursday, 11:30 · Jordan needs something only you can approve
When it needs a person, it brings one in.
Frontdesk knows its limits. When a request needs approval, judgement or a human touch, it tells the customer what happens next and alerts the right person with a summary and the full conversation. They reply in the same chat, so the customer never repeats themselves and nobody has to sit watching a dashboard. Included on every plan.
Jordan asks for 12 seats above the plan limit. Frontdesk can't approve that, so it tells Jordan and brings in Sarah on Slack. Sarah approves it in the same chat, and the AI picks up again.
- The right person alerted automatically
- Customers never repeat themselves
- Jump into any live chat, hand it back anytime
Jordan's chat
Can you lift our seat limit? We need 12 more users before we sign.
Sarah, Acme
Approved. 12 more seats are on your account.
Sarah's Slack
11:30Frontdesk brought you in
Summary
Jordan Lee, Northbridge. Demo done, ready to sign 40 seats. Wants 12 above the plan limit, which needs your approval.
A month later, 08:05 · Jordan, now a customer, emails about a double charge
Nothing gets lost when it can't be solved right away.
Requests that need more time become tickets with the conversation, customer history, priority, queue and SLA already set, plus an AI summary and a draft reply. Your team starts with the answer half written instead of a blank inbox. Helpdesk is included from the Growth plan.
Frontdesk opens ticket FD-2847 as high priority in the Billing Team queue, assigns it to Sarah with 47 minutes left on the SLA, and drafts the reply.
- Priority, queue and SLA set for you
- AI summary and draft reply on every ticket
- Routed by language, category and skill
Helpdesk
Created from emailFD-2847 · Charged twice this month
Jordan Lee · Email · 3 earlier conversations
Priority
High
Queue
Billing Team
Assigned
Sarah Chen
SLA
47 min left
AI summary
Duplicate charge on the March invoice. Customer since last month, 52 seats, positive history.
Draft reply, waiting for Sarah
End of the month · You see what happened
See what it handled, and what to teach it next.
See what Dapto Frontdesk answered, resolved, booked and handed to your team, updated in realtime. Topics, sentiment and knowledge gaps show you exactly what to add to your Brand Core or Playbooks next, so it gets better every month.
Jordan is one line in this month's numbers: first question, booked demo, approved seats, resolved ticket. Nobody had to watch a chat window for any of it.
- Resolved, booked and handed off, in one view
- Knowledge gaps show what to add next
- Trends over time, updated in realtime
0
Issues resolved
0
Qualified leads
0
Meetings booked
0
Handed to your team
What customers asked about
- Pricing
- Billing
- Onboarding
- Technical
Jordan Lee, start to finish
Connect your stack
Connect the tools you already use.
Connect Dapto Frontdesk with the systems your business already runs on. Use 1,000+ integrations to look up information, update records, schedule meetings, create tickets, send notifications, and complete customer workflows.
Frequently asked questions
Dapto Frontdesk is a set of AI Agents for customer service and sales. The agents work across website chat, email, phone, and WhatsApp to answer questions, qualify leads, resolve requests, take approved actions, and bring in your team when needed.