Every customer inquiry, handled.
Customers shouldn't have to wait for your team to answer routine questions or complete common requests. Dapto Frontdesk handles them across website, email, phone, and WhatsApp. It resolves support requests, guides buyers, takes approved actions, and brings in your team when needed.
Website Chat · Email · Phone · WhatsApp
Dapto Frontdesk AI
Online
Too much customer work still waits for a person.
A customer asks a question. Someone reads it, looks something up, updates a system, sends a reply, or routes it to someone else. Many of those requests follow the same steps every time. Dapto Frontdesk handles those steps first.
One agent, every job
One Dapto Frontdesk. Every customer job.
Customers contact you for different reasons. Dapto Frontdesk understands what they need and handles the next step.
Dapto Frontdesk AI
Active on Support
Beyond answers
Don't just answer. Get the request handled.
Dapto Frontdesk can do more than reply to a question. Give it approved Playbooks for the work you want it to complete. It can check information, book meetings, update systems, send confirmations, route requests, and more.
Playbook Builder
Built by AIYou described
"If someone asks to book a call, check my calendar and book it for them automatically."
Conditions · all must be true
Actions · runs automatically
Connected to Google Calendar · running live
You decide what the AI Agent is allowed to do.
If the conditions are not met, Dapto Frontdesk brings in your team instead. It can never silently do nothing.
Teach it your business
Answers based on your business. Not guesses.
Customers should get the same answer whether they ask your team or Dapto Frontdesk. Give it your website, help center, documents, policies, FAQs, and approved answers. Test responses before anything goes live.
Website
Files
Texts
Q&A
Human in the loop
When a request needs a person, your team already has the context.
Dapto Frontdesk alerts the right person, sends the full conversation, and lets them take over in one click. When the issue is handled, they can hand the conversation back to AI.
Live
4 activeJordan Lee
Can you remove the per-seat limit on our account? We need to add 12 more users today.
Priya Shah
Perfect, thanks for the quick help!
Marcus Webb
Call in progress
Dana Kim
That answers my question, thank you.
Frontdesk AI
Handling this conversation
See everything live
Every active conversation across every Agent, refreshed every 10 seconds.
Take over in one click
Jump into any conversation and reply directly. No setup, no waiting.
Hand back anytime
Return control to the AI Agent the moment you're done, with nothing lost.
Available on every plan. Never gated behind an upgrade.
AI + Human
When AI can't finish it, the work doesn't disappear.
Dapto Frontdesk turns unresolved work into tickets with the conversation, customer history, priority, queue, SLA, AI summary, and draft reply already attached.
Tickets
12 openTicket #FD-2847
Charged twice this month · Email
AI summary
Customer reports a possible duplicate monthly charge. Account-level review is required before a refund or adjustment.
Status
Open
Priority
High
Category
Billing
Assigned to
Sarah Chen (3 open)
Queue
Billing Team
SLA
47 min left
Customer history
3 tickets
Every channel
Customers shouldn't get a different experience depending on where they contact you.
Dapto Frontdesk uses the same business knowledge, actions, routing rules, and handoff across website chat, email, phone, and WhatsApp.
Website Chat
Help customers while they are on your site.
Same Dapto Frontdesk Agent
Handle customer and lead emails from your inbox.
Same Dapto Frontdesk Agent
Phone
Answer calls, handle approved requests, and transfer when needed.
Same Dapto Frontdesk Agent
Answer and act inside existing customer conversations.
Same Dapto Frontdesk Agent
Every visitor scored automatically
Buying questions don't have to wait for sales.
Dapto Frontdesk can identify buying intent, collect missing information, qualify the opportunity, score the lead, and move qualified buyers to the next step. Your team sees why each lead was scored Hot, Warm, or Cold.
Leads
Auto-scored| Lead | Score | Agent | Last activity |
|---|---|---|---|
Alex Morgan alex@northbridge.io | 92 · Hot | Sales Agent | 2h ago |
Why this score Asked about enterprise pricingRequested a demoSaid "ready to buy" | |||
Priya Shah priya@buildwell.com | 68 · Warm | Support Agent | 5h ago |
Marcus Webb marcus@webbstudio.co | 54 · Warm | Sales Agent | 1d ago |
Tom Reilly tom@reilly-co.com | 21 · Cold | Support Agent | 3d ago |
Real settings, real preview
Configure it like software, not a black box.
Every change is a draft until you publish it. Test the agent yourself in the Playground before customers ever see it.
Agent Overview
DraftPlayground
Draft · not liveRuns quietly in the background
Every conversation understood automatically.
Dapto Frontdesk reads each conversation and identifies what is happening, including topic, intent, sentiment, language, buying intent, and urgency. Use this to route support issues, prioritize tickets, identify sales opportunities, and understand what customers are asking about.
Support ticket · Email
Auto-tagged and routed to the Billing Team queue.
Website chat · Sales
Routed to Mateo, the only agent on the team who lists Spanish.
Know what happened to every inquiry
Know what happened to every customer inquiry.
See what Dapto Frontdesk answered, resolved, qualified, booked, escalated, and handed to your team, updated in realtime: issues resolved, qualified leads, meetings booked, human handoffs, conversation topics, customer sentiment, knowledge performance, and trends over time.
Analytics
Realtime14
Active conversations
182
Messages / hour
347
Sessions today
Conversation Topics
What people are asking about
Sentiment
How people felt
Sessions trend
Last 7 days
146
Qualified leads
52
Meetings booked
673
Issues resolved
118
Human handoffs
Connect your stack
Connect the tools you already use.
Connect Dapto Frontdesk with the systems your business already runs on. Use 1,000+ integrations to look up information, update records, schedule meetings, create tickets, send notifications, and complete customer workflows.
Go live without a long project
Start simple. Expand when you're ready.
Start with the knowledge and channels you need now. Add Playbooks, integrations, routing, Helpdesk workflows, and more as your operation grows.
Create an Agent
Add your company and website.
Add knowledge
Website pages, files, text, and Q&A.
Turn on channels
Website chat, email, and phone.
Connect actions
Calendars, CRM, routing, and Playbooks.
Frequently asked questions
Dapto Frontdesk is a set of AI Agents for customer service and sales. The agents work across website chat, email, phone, and WhatsApp to answer questions, qualify leads, resolve requests, take approved actions, and bring in your team when needed.