# Dapto

> Dapto provides done-for-you AI automation for repeated business work. Start self-serve with Dapto Frontdesk (AI Agents that answer questions, qualify leads, book meetings, and resolve support requests across website, email, phone, and WhatsApp) or Dapto Workbench (reports, documents, data checks, and summaries), or have the Dapto team build and manage a custom automation on Dapto Prism, Dapto's underlying AI work platform.

This is the full-content companion to /llms.txt - the same links, with fuller detail inlined instead of just a summary line. For the full text of individual blog posts, follow the links below; this file inlines the core product, pricing, and comparison content in full.

## Dapto Frontdesk — full product detail

AI Agents for customer service and sales, working across website chat, email, phone, and WhatsApp - the same agent, the same approved business knowledge, the same routing and human-handoff rules, on every channel. Core capabilities:

- **Answers from approved content only.** Websites, files, text facts, and controlled Q&A pairs become searchable knowledge. The agent pulls from this; it does not invent answers.
- **Takes approved actions.** Through connected tools and Playbooks - checking calendars, booking meetings, updating systems, sending notifications, looking up an order, creating tickets, routing work. Every Playbook has conditions that must be met before it runs automatically; if they aren't met, the conversation goes to a human instead.
- **Playbooks** - describe a workflow in plain English and the system generates a fully structured automation (conditions, actions, and all) without engineering work.
- **Live human handoff on every plan**, never gated behind an upgrade. Your team can watch every live conversation across every Agent (refreshed every 10 seconds), take over with one click the moment the AI needs help, and hand it back to the AI the moment they're done.
- **Native Helpdesk** (Growth plan and up) - tickets, queues, SLAs, AI-drafted replies, so escalated work is tracked, not lost.
- **Automatic lead scoring** - every lead gets a score out of 100 and a Hot/Warm/Cold label based on conversation signals (pricing questions, demo requests, etc.), with plain-language reasons.
- **Automatic classification** - topic, sentiment, language, and buying intent detected on every conversation; the same pass powers analytics, ticket tagging, and lead scoring.
- **80+ languages** - conversations are handled in the visitor's language automatically; summaries and routing can be read in yours.
- **Channels**: website chat (all paid tiers), email (Growth and up), phone and WhatsApp (Business and up).
- **Does not train shared AI models on your data.** Business content and customer conversations remain your data.

Full product page: https://dapto.ai/products/frontdesk

## Pricing — full breakdown

Fixed monthly tiers, no per-conversation billing. 7-day trial on every paid plan (card required, cancel anytime). Machine-readable version: https://dapto.ai/pricing.md

### Starter — $39/month ($32.50/month billed annually, $390/year)
300 conversations/month. 100 MB knowledge base (~500 web pages or 200 documents). Website only. Website agent, answers from your own content, qualifies leads, books appointments, live human takeover, 3 agents, calendar + CRM integrations, no Dapto branding, conversation history, basic analytics, email support. Best for a single business that wants inquiries answered and booked.

### Growth — $99/month ($82.50/month billed annually, $990/year) — most popular
1,000 conversations/month. 1 GB knowledge base (~5,000 web pages or 2,000 documents). Website + email. Everything in Starter, plus the email agent (answers your inbox, not just your site), automatic follow-up when someone doesn't book, native Helpdesk (tickets, queues, SLAs, AI-drafted replies), auto-retrain from your website, file attachments, advanced analytics, API access, 20+ integrations, 10 agents, priority support. Best for businesses where inquiries arrive by web and email.

### Business — $249/month ($207.50/month billed annually, $2,490/year)
3,000 conversations/month. 5 GB knowledge base (~25,000 web pages or 10,000 documents). Website + email + phone + WhatsApp. Everything in Growth, plus the phone agent, WhatsApp agent, unlimited agents, white-label + custom domain, unlimited knowledge sources, custom roles and permissions, multi-brand dashboard, 100+ integrations + webhooks, priority support. Best for agencies and multi-brand businesses.

### Enterprise — custom pricing
Custom conversation volume and knowledge base. All channels. Everything in Business, plus SSO, audit logs, SLAs, custom data retention, dedicated success manager, flexible billing, 1,000+ integrations, security review support. Contact: sales@dapto.ai or https://dapto.ai/contact?plan=frontdesk_enterprise

### Top-up packs (any paid tier)
250 extra conversations: $20. 1,000 extra conversations: $65 (better per-unit value). Top-ups never expire. Exceeding your tier's limit switches the agent to capture-only mode (still records name, contact, and what the visitor needs) rather than stopping or silently overcharging. Plan upgrades/downgrades are never automatic - the customer always chooses.

## Comparisons

Dapto Frontdesk is most often compared against Tidio, Chatbase, Intercom (Fin), Landbot, and Drift (website-chat tools) and against Zendesk and Front (full per-seat helpdesk platforms - Dapto Frontdesk is the AI agent itself, included in every tier, versus per-seat software for a human team with AI typically added on separately). Full comparison hub: https://dapto.ai/compare

## Dapto Workbench

AI work platform for reports, documents, data checks, and other repeatable business work. Full detail: https://dapto.ai/products/workbench

## Dapto Prism

The AI automation platform underlying Dapto's done-for-you automations - coordinates agents, data, tools, documents, and human review to complete repeated business processes. Full detail: https://dapto.ai/platform/dapto-prism

## Blog - all posts by category

### AI Front Office
- [AI Appointment Booking Software: A Buyer's Guide for Service Businesses](https://dapto.ai/blog/ai-appointment-booking-software): The real difference between a calendar-scheduling link and AI appointment booking software that answers questions and qualifies a visitor before it books - what to check, what no-show data says about pre-qualification, and how to evaluate one properly.
- [AI Chatbot for Small Business: How to Choose One in 2026](https://dapto.ai/blog/ai-chatbot-for-small-business): A buyer's guide to AI chatbots for small business - the questions to ask before you sign up, how the pricing models actually work, which tool fits which business, and the evaluation checklist most buyers skip.
- [AI Customer Service Software for Your Website: A Buyer's Guide](https://dapto.ai/blog/ai-customer-service-software): What AI customer service software actually covers, the difference between deflection and resolution, how to tell a support-ticket tool from a front-office tool, and what to check before buying either.
- [AI Lead Qualification Software: How It Works and How to Choose](https://dapto.ai/blog/ai-lead-qualification-software): What AI lead qualification software actually does, how it differs from a lead capture form or a scoring tool, why speed matters more than most buyers realize, and what to check before you buy one.
- [AI Receptionist Software: How It Works and What to Look For](https://dapto.ai/blog/ai-receptionist-software): What AI receptionist software actually covers, which channels different tools handle (chat, email, phone), how it differs from a chatbot, and the buying criteria that matter more than the demo.
- [What Can an AI Chatbot Actually Do for My Business?](https://dapto.ai/blog/what-can-an-ai-chatbot-do-for-my-business): A straight answer on what AI chatbots really do in 2026 — the tasks they handle, the percentage of inquiries they resolve, what they still can't do, and how to tell a real AI front office from a glorified FAQ widget.

### Comparisons
- [Best AI Agent Platforms in 2026: An Honest Comparison for Teams and Professionals](https://dapto.ai/blog/best-ai-agent-platforms-2026): We compared the leading AI agent platforms side by side - Manus, Taskade, SuperNinja, Lindy, ChatGPT Agent, and Dapto Workbench - on execution, team features, model access, pricing, and who each is actually built for.
- [Best AI Lead Qualification Software in 2026: An Honest Comparison](https://dapto.ai/blog/best-ai-lead-qualification-software): We compared how Dapto Frontdesk, Intercom (Fin), Chatbase, Landbot, and Tidio actually qualify leads - conversational vs. rule-based, what's included out of the box, and published pricing for each.
- [Best Done-For-You AI Automation Services in 2026](https://dapto.ai/blog/best-ai-automation-services-2026): An honest comparison of done-for-you AI automation services in 2026: project-based agencies, managed-service retainers, and self-serve platforms with a managed option - including where Dapto fits.
- [Best Website AI Assistants in 2026: An Honest Comparison](https://dapto.ai/blog/best-website-ai-assistants): We compared the leading AI website assistants - Dapto Frontdesk, Intercom (Fin), Tidio, Chatbase, and Landbot - on qualification, booking, pricing model, and setup effort, with published pricing for each.
- [Chatbase Alternatives: An Honest Comparison](https://dapto.ai/blog/chatbase-alternatives): Real alternatives to Chatbase - by pricing model, setup effort, and use case - with published pricing and honest tradeoffs for buyers who don't want to build their own agent.
- [Dapto Frontdesk Alternatives: An Honest Comparison](https://dapto.ai/blog/dapto-frontdesk-alternatives): Honest alternatives to Dapto Frontdesk for AI website chatbots - by pricing model, team size, and use case - and when Dapto Frontdesk itself is the better fit.
- [Dapto Frontdesk vs 1mind: What Drift Customers Need to Know](https://dapto.ai/blog/dapto-frontdesk-vs-1mind): Salesloft and Clari named 1mind as Drift's successor when they announced Drift's sunset in March 2026. Here's what's actually verified about 1mind, and how Dapto Frontdesk compares for the self-serve website chat, qualification, and booking work Drift customers used it for.
- [Dapto Frontdesk vs Chatbase: Which AI Website Assistant Fits?](https://dapto.ai/blog/dapto-frontdesk-vs-chatbase): A factual comparison of Dapto Frontdesk and Chatbase - published pricing, credit-based billing, native booking, and where each one genuinely wins.
- [Dapto Frontdesk vs Drift vs Intercom Fin: Which AI Website Assistant Fits?](https://dapto.ai/blog/frontdesk-vs-drift-vs-intercom-fin): How Dapto Frontdesk's fixed-tier pricing compares to Drift's custom enterprise pricing and Intercom Fin's per-resolution billing - features, pricing model, and who each is actually built for.
- [Dapto Frontdesk vs Intercom: Which AI Website Assistant Fits?](https://dapto.ai/blog/dapto-frontdesk-vs-intercom): A factual comparison of Dapto Frontdesk and Intercom's Fin AI agent - published pricing, per-resolution billing, ticketing, and where each one genuinely wins.
- [Dapto Frontdesk vs Landbot: Which AI Website Assistant Fits?](https://dapto.ai/blog/dapto-frontdesk-vs-landbot): A factual comparison of Dapto Frontdesk and Landbot - published pricing, no-code flow building vs. conversational AI, and where each one genuinely wins.
- [Dapto Frontdesk vs Tidio: Which AI Website Assistant Fits?](https://dapto.ai/blog/dapto-frontdesk-vs-tidio): A factual comparison of Dapto Frontdesk and Tidio - published pricing, native booking, qualification, CRM integrations, and where each one genuinely wins.
- [Dapto Frontdesk vs Zendesk vs Front: AI Agent Platform or Per-Seat Helpdesk?](https://dapto.ai/blog/frontdesk-vs-zendesk-vs-front): Dapto Frontdesk is a self-serve AI agent that answers customers directly across every channel on a fixed bill. Zendesk and Front are software for human teams, with AI resolutions typically layered on as a separate add-on.
- [Dapto Workbench vs Building Your Own GPT Workflow](https://dapto.ai/blog/dapto-workbench-vs-diy-gpt-workflow): What Dapto Workbench handles out of the box - model routing, file and data connections, review steps - that a custom-built ChatGPT or Claude prompt chain usually doesn't. And when DIY is genuinely the better call.
- [Drift Alternatives: An Honest Comparison](https://dapto.ai/blog/drift-alternatives): Drift is being sunset - Salesloft and Clari announced its wind-down in March 2026 and named 1mind as its successor. Here's what that means and what to actually evaluate instead.
- [Intercom Alternatives: An Honest Comparison](https://dapto.ai/blog/intercom-alternatives): Real alternatives to Intercom and its Fin AI agent - by pricing model, team size, and use case - with published pricing and honest tradeoffs, not a vendor-written list.
- [Tidio Alternatives: An Honest Comparison](https://dapto.ai/blog/tidio-alternatives): Real alternatives to Tidio - by pricing model, use case, and what each one actually does better - with published pricing and honest tradeoffs.

### Guides
- [AI Agent Glossary: Agentic AI, Multi-Agent Systems, Shadow AI, and More](https://dapto.ai/blog/ai-agent-glossary): Clear, one-paragraph definitions of the AI agent terms that come up most - agentic AI, multi-agent architecture, shadow AI, AI governance, and model routing - with links to deeper guides on each.
- [AI Agent Governance Maturity Checklist](https://dapto.ai/blog/ai-agent-governance-maturity-checklist): A self-assessment checklist for how mature your organization's AI governance actually is, from ad-hoc shadow AI use to a fully audited, policy-driven rollout.
- [AI Agents for Market Research: From 4 Hours to 15 Minutes](https://dapto.ai/blog/ai-agents-market-research): Manual competitive research takes hours. AI agents with parallel processing deliver the same depth in minutes. Here is the step-by-step workflow with real examples and practical tips.
- [AI Automation ROI: How to Calculate It for Your Team](https://dapto.ai/blog/ai-automation-roi-calculator): A simple, honest formula for estimating what a repeated manual process is actually costing you, and what automating it could realistically be worth - no signup or gated download required.
- [AI Chatbot Pricing: Fixed Monthly vs Per-Conversation Pricing](https://dapto.ai/blog/ai-chatbot-pricing-fixed-vs-per-conversation): Compare fixed monthly AI chatbot pricing with per-conversation, per-resolution, and credit-based pricing. Learn which model is better for website lead generation, support, and appointment booking.
- [AI Cost Management: How Teams Are Cutting AI Spend by 70% Without Losing Capability](https://dapto.ai/blog/ai-cost-management): Teams spend $60 or more per user on separate AI subscriptions with no governance. Learn how consolidation and model routing cut AI costs by 70% while improving results.
- [AI Governance Policy Template: A Practical Starting Point](https://dapto.ai/blog/ai-governance-policy-template): A usable AI governance policy template covering approved tools, data handling rules, and review responsibilities - free to copy and adapt, no signup required.
- [AI Receptionist vs Human Receptionist: Real Cost Comparison](https://dapto.ai/blog/ai-receptionist-vs-human-receptionist-cost): A realistic cost comparison between hiring a human receptionist and using an AI website assistant - salary, availability, and what each actually covers.
- [AI Tools Every Fractional Executive Needs in 2026](https://dapto.ai/blog/ai-tools-fractional-executives): Fractional CTOs, CDOs, and CIOs juggle multiple clients with limited hours. Here are the AI tools and workflows that let you deliver enterprise-quality work at independent-consultant speed.
- [Dapto Frontdesk vs Workbench vs Done-For-You: Which Do You Need?](https://dapto.ai/blog/frontdesk-vs-workbench-vs-done-for-you): A quick decision guide for choosing between Dapto Frontdesk, Dapto Workbench, and having the Dapto team build a custom automation for you.
- [Dapto Integrations: Connecting Your Tools, Data, and Models](https://dapto.ai/blog/dapto-integrations-guide): What Dapto connects to across AI models, databases, business applications, and cloud storage - and how integration depth differs between Dapto Frontdesk and Workbench plans.
- [How AI Model Routing Works: Why One Model Isn't Enough Anymore](https://dapto.ai/blog/how-ai-model-routing-works): Different AI models excel at different tasks. Model routing automatically selects the best model for each job. Learn how it works, why it matters, and what it means for cost and quality.
- [How Much Does an AI Receptionist or Website Chatbot Cost in 2026?](https://dapto.ai/blog/ai-receptionist-cost-2026): A breakdown of what AI receptionists and website chatbots actually cost in 2026 - fixed monthly tiers, per-resolution billing, and credit-based plans compared, with real numbers.
- [How to Build an AI Governance Policy for Your Organization](https://dapto.ai/blog/how-to-build-ai-governance-policy): Only 37% of organizations have AI governance policies. This step-by-step guide shows you how to create one that protects your data while letting your team use AI productively.
- [How to Choose the Right AI Model for Every Task in 2026](https://dapto.ai/blog/how-to-choose-right-ai-model): Claude excels at writing. GPT leads on analysis. Gemini wins multimodal. This guide maps task types to AI model strengths so you get the best results without paying for models you do not need.
- [How to Run AI Across a Team Without Losing Control](https://dapto.ai/blog/how-to-run-ai-across-team): Your team is using AI already. The question is whether you have visibility, consistency, and governance or whether everyone is doing their own thing. Here is the practical playbook for managed team AI.
- [Multi-Agent Orchestration: How AI Agents Work Together to Complete Complex Tasks](https://dapto.ai/blog/multi-agent-architecture): Multi-agent orchestration splits complex work across specialized AI agents working in parallel. Learn how it works, why it outperforms single agents, and where it's being used in 2026.
- [Security and Data Handling at Dapto](https://dapto.ai/blog/dapto-security-and-trust): Where Dapto's security posture stands today - encryption, data ownership, compliance status, and payment handling - in plain terms.
- [The Agentic AI Shift: From Copilots to AI That Executes](https://dapto.ai/blog/agentic-ai-shift-copilots-to-agents): The AI industry is shifting from copilots that assist to agents that execute. Learn what's driving the change, what it means for teams, and how to prepare for agentic AI in 2026.
- [The Real Cost of Using ChatGPT, Claude, and Gemini Separately](https://dapto.ai/blog/real-cost-separate-ai-subscriptions): Most teams pay $60 or more per user per month across separate AI subscriptions with no shared workspace and no governance. Here is what that actually costs and how to fix it.
- [What "Human in the Loop" Actually Means at Dapto](https://dapto.ai/blog/what-human-in-the-loop-means-at-dapto): A specific breakdown of what human oversight looks like in Dapto's products - monitoring, review steps, exception handling - instead of a vague trust claim.
- [What Are AI Agents? How They Work, Why They Matter, and What's Changing in 2026](https://dapto.ai/blog/what-are-ai-agents): AI agents are autonomous software that plans, executes, and delivers finished work without step-by-step human input. Learn how they work, where they're used, and what's changing in 2026.
- [What Counts as "Repeated Business Work"? A Self-Assessment](https://dapto.ai/blog/what-counts-as-repeated-business-work): A quick way to tell whether a process on your team is actually worth automating - five questions to ask before you invest time in it.
- [What Is AI Agent Governance? Why 40% of Agent Projects Get Canceled](https://dapto.ai/blog/what-is-ai-agent-governance): Gartner predicts over 40% of agentic AI projects will be canceled by 2027. Weak governance is the primary driver. Learn what AI agent governance means and how to implement it before your projects fail.
- [What Is an AI Work Platform? (And What Is Dapto Prism?)](https://dapto.ai/blog/what-is-an-ai-work-platform): A clear definition of what an AI work platform is, how it differs from a chatbot or a single AI tool, and what Dapto Prism specifically is underneath Dapto Frontdesk and Workbench.
- [What Is Shadow AI? The Complete Guide for Business Leaders](https://dapto.ai/blog/what-is-shadow-ai): Shadow AI is the unauthorized use of AI tools by employees without IT approval. Learn why it happens, what risks it creates, and how to manage it without killing productivity.
- [Why AI Quality Degrades on Large Tasks — And How Multi-Agent Architecture Solves It](https://dapto.ai/blog/why-ai-quality-degrades-large-tasks): AI models lose accuracy on long, complex tasks due to context window limits and attention degradation. Learn why this happens and how multi-agent architecture fixes it.

### Use Cases
- [Dapto for E-Commerce: Competitive Intelligence Automation](https://dapto.ai/blog/dapto-for-ecommerce-competitive-intelligence): How e-commerce and product teams use Dapto Workbench to track competitor pricing, features, and positioning without a manual monthly audit.
- [Dapto for Marketing Agencies: Client Reporting on Autopilot](https://dapto.ai/blog/dapto-for-marketing-agencies): How agencies use Dapto Workbench to turn client reporting from a recurring drain into an automated system - without losing the client-specific customization agencies need.
- [Dapto for Professional Services and Consultancies](https://dapto.ai/blog/dapto-for-professional-services): How consultants and professional services firms use Dapto Workbench to turn recurring deliverables - proposals, research briefs, client updates - into a repeatable system.
- [Dapto for SaaS: Lead Research and Enrichment at Scale](https://dapto.ai/blog/dapto-for-saas-lead-research): How SaaS sales and RevOps teams use Dapto Workbench to research and enrich leads faster than manual prospecting, without losing personalization.
- [Shadow AI in Financial Services: What to Do About It](https://dapto.ai/blog/shadow-ai-financial-services): Why shadow AI is a specific risk for banks and financial institutions - PII, PCI, and material nonpublic information leaving the organization through unsanctioned AI tools - and what compliance and risk teams can do about it.

## Contact

- Sales: sales@dapto.ai
- [Contact page](https://dapto.ai/contact)
- [FAQ](https://dapto.ai/faq)
- [About](https://dapto.ai/about)